01Delivery options
Choose how you want your cards when you send a hold request. Orders are posted within 2 business days of payment, and you get the tracking number by email.
| Service | Best for | Details |
|---|---|---|
| Tracked post | Raw cards | Australia-wide, with tracking |
| Tracked & insured parcel | Graded slabs and larger orders | Australia-wide, with tracking |
| Pickup in Melbourne | Locals | Free, by arrangement |
We'll confirm postage with you by email when we accept your hold.
02How we pack
- Raw cards: sleeve, top loader and a rigid card mailer.
- Graded slabs: slab sleeve, bubble wrap and a padded box.
03Pickup
Choose pickup in your bag. Once you've paid, we email you to arrange a time and place in Melbourne.
04Returns & refunds
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, such as a card that isn't as described.
Not as described: if a card doesn't match its listing — wrong card, condition worse than the scans show, or a damaged slab — email us within 7 days of delivery with photos. We'll refund in full, including postage, or replace it if we can.
Change of mind: each card is one of a kind, so please check the scans and ask questions before you pay. Contact us if you change your mind and we'll do our best to help.
How refunds are paid: back to your original payment method through Stripe, usually within 5–10 business days.
05Damaged or lost
If tracking shows no movement for 10 business days, or your parcel arrives damaged, contact us and we'll sort it out.